Practice-area workflow

Virtual Receptionist for Estate Planning Law Firms

Estate planning calls are often high-trust, high-value conversations. StratoSales helps your firm answer quickly, capture planning priorities, and book consultations without intake bottlenecks.

Estate planning intake flow diagram

A simple first-call path from initial inquiry to booked planning consult.

Step 1

Immediate Answer

Capture contact details, family context, and planning goals on the first call.

Step 2

Matter Type Capture

Identify wills, trusts, probate, or related services before consult scheduling.

Step 3

Consult Booking

Offer available time slots and confirm appointments while interest is high.

Why estate firms use this flow

  • Capture high-value consultations before prospects drift away
  • Standardize first-call details for cleaner attorney handoff
  • Reduce manual scheduling back-and-forth for staff
  • Book more consults from both business-hours and after-hours calls

Example qualification prompts

Planning goal: Will, trust, probate support, or full estate plan?

Household context: Spouse, children, or dependents to account for?

Existing documents: Does the caller already have a will or trust in place?

Complexity signals: Any business ownership, property in multiple states, or special planning needs?

Timeline: Is this routine planning or tied to a near-term event?

Next step: Best consultation window this week?

Related pages


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