Effective Date: January 1, 2026
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Peak 3 Research, LLC ("Peak 3," "we," "us," or "our") governing your use of the StratoSales AI receptionist service (the "Service").
By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Service.
We provide an AI-powered receptionist service designed for law firms. The Service includes:
You must be at least 18 years old and authorized to enter into contracts on behalf of your law firm to use the Service. By using the Service, you represent and warrant that you meet these eligibility requirements.
To use the Service, you must create an account by providing accurate and complete information, including your firm name, email address, and payment details.
You are responsible for:
You agree to keep your account information current and accurate. Failure to do so may result in service interruption or termination.
Peak 3 offers subscription plans at various price points. Plan details, including minute allocations and features, are available on our website and in your account dashboard.
If you exceed your plan's monthly minute allocation:
We may modify subscription pricing with 30 days' advance notice. Continued use of the Service after the notice period constitutes acceptance of the new pricing.
If payment fails:
Subscription fees are non-refundable except as required by law or as explicitly stated in these Terms.
If we offer a free trial:
You may use the Service solely for:
You may not:
You are responsible for ensuring your use of the Service complies with all applicable laws, including:
Our AI receptionist provides notice to callers that calls may be recorded. You are responsible for ensuring this complies with applicable recording consent laws in your jurisdiction.
You represent and warrant that:
If you operate in a two-party consent state (e.g., California, Florida), you acknowledge that our standard recording notice may not satisfy all legal requirements. You are responsible for ensuring compliance with your jurisdiction's specific requirements.
You retain all rights to your data, including:
Our collection, use, and protection of your data is governed by our Privacy Policy, which is incorporated into these Terms by reference.
We are not responsible for the accuracy of:
You should review call transcripts and lead data for accuracy.
While we maintain regular backups, you are responsible for maintaining your own backups of critical data. We are not liable for any data loss.
By connecting third-party services (Clio, Calendly, etc.), you:
We do not guarantee continuous availability of third-party integrations. Integrations may be modified or discontinued at any time.
We are not responsible for:
The Service, including all software, algorithms, designs, and documentation, is owned by Peak 3 and protected by intellectual property laws. These Terms do not grant you any ownership rights to the Service.
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service in accordance with these Terms.
If you provide suggestions, ideas, or feedback about the Service, we may use such feedback without any obligation to you.
You acknowledge that:
The Service does not provide legal advice. All AI responses are limited to:
You should review call transcripts and lead data before relying on them for important decisions.
We strive to maintain high availability but do not guarantee uninterrupted service. The Service may be unavailable due to:
Support is provided via email at support@stratosales.com. We aim to respond within one business day. Support hours and SLAs vary by plan tier.
THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PEAK 3 SHALL NOT BE LIABLE FOR:
OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM.
THE LIMITATIONS IN THIS SECTION APPLY EVEN IF ANY REMEDY FAILS ITS ESSENTIAL PURPOSE.
You agree to indemnify, defend, and hold harmless Peak 3, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from:
You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period. No refunds will be provided for partial billing periods.
We may suspend or terminate your account immediately if:
Upon termination:
You have 30 days after termination to export your data. After 30 days, all data will be permanently deleted.
We may modify these Terms at any time. We will notify you of material changes by:
Your continued use of the Service after the effective date constitutes acceptance of the modified Terms.
We reserve the right to:
We will make reasonable efforts to notify you of significant changes.
Each party agrees to maintain the confidentiality of the other party's confidential information and use it only for purposes of performing under these Terms.
Confidential information does not include information that:
Use of the Service does not create an attorney-client relationship between callers and your firm until you explicitly establish one.
You are solely responsible for ensuring your use of the Service complies with:
The Service does not perform conflicts checks. You are responsible for:
Before filing any claim, you agree to attempt to resolve disputes informally by contacting us at legal@stratosales.com.
Any dispute arising from or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration shall be conducted in Atlanta, Georgia.
YOU AND PEAK 3 AGREE THAT DISPUTES WILL BE RESOLVED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS ACTION, CONSOLIDATED ACTION, OR REPRESENTATIVE ACTION.
Either party may seek equitable relief in court to protect intellectual property rights or confidential information.
These Terms are governed by the laws of the State of Georgia, without regard to conflict of law principles.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Peak 3 regarding the Service.
If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.
Our failure to enforce any provision does not constitute a waiver of that provision.
You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
We are not liable for any failure to perform due to circumstances beyond our reasonable control, including natural disasters, acts of war, terrorism, labor disputes, or internet failures.
The parties are independent contractors. These Terms do not create a partnership, joint venture, or agency relationship.
Notices to you may be sent to your account email address. Notices to us should be sent to:
Peak 3 Research, LLCFor questions about these Terms, please contact us:
Email: legal@stratosales.comBy using StratoSales, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.